My mom thinks she can break the Internet. Seriously ... she thinks that if she pushes a wrong button or clicks in the wrong place with her mouse, she will be responsible for breaking the Internet. Technology truly scares her. She doesn’t fear using the technology itself; she fears that she will “break” something if she uses it incorrectly. Every flash of the screen and every “bleep” and “whirl” cause anxiety. But give my mom a break! She is 80 years old and is still willing to try. Her latest and greatest accomplishment involves replying to an email. Other great feats include opening an attachment, finding Facebook, and printing a document. Today’s world revolves around technology, but we sometimes forget that people have differing comfort levels using technology. Others may not have immediate access or lack the most current apps and programs. So when we say, “I’ll email you” or “Here’s a site that will help,” we must remember the technology limitations that still exist. But how do we know if an employee or client have such limitations? Easy! We ask -- “What is the best way to share information with you?’ As we work to communicate more effectively, we must find (and be willing to invest in) alternatives to using technology. Offer a printed information sheet. Mail a postcard. Make a phone call. etc Strategies believes that when sharing information, always strive to find the best possible method and look beyond technology if necessary. My mom will thank you!