An important philosophy of etc Strategies is that we practice what we preach. We truly strive to model the strategies we promote. So … remember my blog about the importance of letting others share their “stories”? Here’s a highly successful, experienced manager’s take on a common communication issue:
Listening and understanding. It seems like such an easy concept to grasp. I have found myself in several situations with colleagues that I have worked with over the years that simply don’t understand what that concept means. We all know that person who cannot wait to raise their hand and answer with a comment, question or statement that’s intent is to show you how smart they are rather than that they understand the context and premise of the conversation before answering. I am dating myself, but if you watched Welcome Back Kotter, you know who Arnold Horshack is. Horshack was the student who was always the first one with his hand up saying, “Oh, Oh, Oh Mr. Kotter!” before Mr. Kotter could finish his thought or question. Horshack is a classic example of listening-to-reply instead of listening-to-understand.
It is naturally easier listening-to-reply instead of listening-to-understand before you reply. But I’ve found that listening-to-understand will drive teamwork, cooperation and general respect from all of your coworkers. The best part of this is that it only takes a second longer but the results are long-reaching.
etc Strategies believes that listening-to-understand our guest blogger Dan Kemp’s story can help you in all of your communication experiences. And we think Arnold Horshack would agree!!