At my recent high school reunion as I looked around the room, I saw many familiar faces. As soon as I recognized former classmates, memories of times long ago magically appeared. I approached these classmates confidently and ready to laugh at our antics. We had a great time connecting and catching up. But there were many unfamiliar faces, and I’m not talking about classmates’ spouses. I hesitated to approach those I couldn’t remember, and I began to worry that something was wrong with me. I should be able to remember everyone from my 200ish member class. We hadn’t changed that much… had we? After my reunion, I looked at my high school yearbook, and suddenly those unfamiliar faces became very familiar. I totally remembered but only after I took the time to review those senior pictures. Why didn’t I get out the yearbook BEFORE the reunion? It’s easier to grocery shop with a pre-made list, enjoy a vacation with a pre-organized agenda, and even have more fun at a reunion with a pre-view of your former classmates. etc Strategies believes that pre-work can make the difference in most every communication experience. Whether you review client background information before an appointment or whether you formally plan a training session, preparing will make the experience more successful.